Training to vendors
Multisewa provides comprehensive training to their new vendors to ensure they possess the necessary skills and knowledge to deliver top-notch services to customers. The following is a breakdown of how Multisewa conducts its vendor training:
Orientation Session The training process starts with an orientation session where the new vendor is introduced to the Multisewa platform and its working system. The vendor is given an overview of the platform's features and functionalities and how to use it to accept jobs, communicate with customers, and manage their work.
Service-Specific Training After the orientation session, the new vendor receives service-specific training for the services they will provide. The training covers the best practices for delivering the service, safety procedures, and any other guidelines or requirements specific to the service. For example, a plumbing vendor may receive training to fix a leaky faucet. In contrast, a vendor providing electrical services may receive training on installing a new light fixture.
Soft Skill Training Multisewa also provides gentle skill training to vendors to help them provide excellent customer service. The training covers communication skills, problem-solving, and conflict resolution. Vendors are taught how to handle customer complaints and maintain a professional demeanor.
On-the-Job Training Besides classroom training, Multisewa provides on-the-job training to new vendors. This training allows the vendor to gain hands-on experience working in the field alongside an experienced vendor. They can observe and learn from the experienced vendor as they perform the service, ask questions, and receive feedback on their performance.
Ongoing Training Finally, Multisewa provides ongoing training to its vendors to ensure they are up-to-date with their field's latest technologies and best practices. The company regularly organizes training sessions and workshops to help vendors develop new skills and enhance their existing skills.
To sum up, Multisewa offers thorough training to newly onboarded vendors to equip them with the necessary skills and expertise for providing top-notch services to customers. The training program includes service-specific skills, soft skills, and on-the-job training and is further reinforced with continuous training to keep vendors abreast of the latest industry trends and best practices.
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